Before you buy.

01If we cancel

If AUSA cancels an event or a bus trip, you get a full refund, including any shuttle add-ons, automatically. You don’t need to ask. If we move an event to a new date and you can’t make it, you can ask for a full refund within 7 days of the announcement. These are the only cases where an event ticket is refunded.

02Event tickets are non-refundable

All event tickets are non-refundable. Once you’ve paid, we can’t refund your ticket if you change your mind, can’t attend, or don’t show up.

Can’t make it? You can transfer your ticket to another student. Contact us at least 24 hours before the event with both students’ names and matric numbers.

03Transport seats

• Before bookings close: full refund on request.
• After bookings close: 50% refund, because we’ve already paid the transport operator for your seat.
• Missed departures: no refund if you miss the bus.

04How to request one

Email [email protected] with your name, matric number, and payment reference, or visit the AUSA Secretariat, Student Union Building, Main Campus. Approved refunds go back to the original payment method, usually within 5–10 working days depending on your bank.

05Fees

If AUSA cancels or reschedules, we refund every naira you paid. For transport refunds you ask for, payment-processing fees charged by the provider may be deducted. We’ll tell you the exact amount before processing.